Contact support
Email support@pairintent.com and include a brief description of the issue, the device you use, and any steps that led to the problem. Do not send passwords, full payment-card details, or highly sensitive profile information.
Account access
Use Forgot password? on the PairIntent sign-in screen to request a secure recovery link. If the email does not arrive, check spam or junk folders before contacting support.
Subscriptions and purchases
Use Restore Purchases on the PairIntent Plus screen if a completed Apple purchase is not recognized. Apple manages billing, cancellations, and refund decisions for iOS purchases. See the PairIntent Refund Policy for the correct store links and next steps.
Privacy and account deletion
You can update visibility and privacy preferences in the app. You can also permanently delete your account inside PairIntent or follow the instructions on the account deletion page. Privacy questions may be sent to privacy@pairintent.com.
Safety
Use the in-app block and report controls for another member or conversation. Child-safety concerns may also be sent to safety@pairintent.com. Review our Child Safety Standards. If you or someone else is in immediate danger, contact local emergency services. PairIntent support is not an emergency-response service.